Welcome to the Gold club

Become a member of our Gold Club and get exclusive benefits only available to Members like extended warranties, free products, community access and more.

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What is it all about?

Gold Club members are DIY heroes who are getting Rock Solid Results with Petra products. As a member, you have access to exclusive deals, chances to test free new products, and directly impact future Petra products.

Our Gold Club members get a standard 3-month full warranty for manufacturer defects, and an additional 3-month extended warranty.

Gold Club gives you

  • 90 Days Extended Warranty

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    90 Days Extended Warranty

  • Free Petratools products just for you

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    Free Petratools products just for you

  • Dedicated support line

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    Dedicated support line

Register for gold club and 90 day extended warranty!

How would you rate your overall experience with your product and our service so far? (5 being the highest)

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Petratools return & warranty terms and conditions

Returns Policy

PetraTools sprayers are available for free returns for 30 days post purchase. All other chemicals and solutions are not eligible for returns or exchanges at this time. Please contact Customer Service if you have received a damaged product so we can replace it for you.

Otherwise, we ask that you be kind to our planet and share any unwanted orders with a neighbor or friend.

Warranty Policy

PetraTools provides a standard 3-month full warranty for manufacturer defects. If customer registers for extended warranty, PetraTools provides an additional 3 months limited warranty. Limited warranty covers replacement units due to manufacturer defects (shipping paid by customer).

If an item arrives damaged, please contact us immediately so that we can open up a claim with the shipping company, and ship a replacement unit as soon as the claim is approved.

With any questions or concerns, contact us at 1-800-613-6889.

FREQUENTLY ASKED QUESTIONS

HOW DO I CONTACT YOU?

Our customer success team can be reached at 1-800-613-6889; 7 days a week.

Monday-Friday: 8 AM-8 PM EST

Saturday & Sunday: 9 AM-5 PM EST, or reach out to us via email at support@petratools.com

You agree to receive follow-up text messages and calls by calling or texting this number. If you no longer wish to receive text messages or calls, you may opt-out at any time by replying "STOP"

HOW LONG DOES IT TAKE TO DELIVER?

Orders typically ship within 2 business days and arrive 3-5 days after shipment.

WHERE ARE YOU LOCATED?

We are located in central Pennsylvania.

IS THERE A WARRANTY ON EACH ITEM?

PetraTools provides a standard 3-month full warranty for manufacturer defects. If customer registers for extended warranty, PetraTools provides an additional 3 months limited warranty. Limited warranty covers replacement units due to manufacturer defects (shipping paid by customer).

PetraTools sprayers are available for free returns for 30 days post-purchase. All other chemicals and solutions are not eligible for returns or exchanges at this time. Please contact Customer Service if you have received a damaged product so we can replace it for you.

Otherwise, we ask that you be kind to our planet and share any unwanted orders with a neighbor or friend.

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